i ask them to give me an email confirming this, they say they will and hang up.
i call back after the time period they told me, told its going to be a few days. i call the # on his recommendation and am told they are going to issue a gift card, but wait a few more days.
i have him look at the record of the chat where i was guaranteed that would not happen, he sees it but still says its denied. repeat each time until late august, when an associate tells me my refund was denied because of the whole warranty timeline issue again. i contact them, they say its taking a while but they are requesting it be prioritized. fast forward a week and they confirm receipt on july 12 and give me that timeline of 14 days. i tell her i dont want them to renege once the shoes are out of my possession and she confirms yes it is approved and gives me her name, case #, and emails me a copy of the chat as confirmation.
i ask for confirmation that it will be approved since i still have to send the shoes back and wait for them to be processed. anyways after weeks of arguing with them on how they cant shorten the warranty someone tells me my warranty refund is approved. this is illegal in the US btw, there is a law that dictates how warranties work. the guy helps me send the pictures and details and i get rejected because they changed the warranty to 6 months AFTER purchase. i contact customer service to do a warranty return. in june the rubber lace hole tore while I was lacing them up, which essentially makes it impossible to wear. I bought shoes in December when they had a 12 month warranty. I am dealing with a similar-ish issue right now.
Adidas moves him reddit how to#
Has this ever happened with anyone? If not, any advice on how to go forward with this? If they won't return me my money, they should tell me so I can never shop at their store again. I will be calling Adidas support to see if I can get a response but this is feeling hopeless. One of the associate's I chatted with told me that my return date was passed due date, but that's my problem as the first associate I ever contacted gave me the return label. At about the end of July, one associate asked for proof of drop-off where I sent my receipt of FedEx drop-off (thank god I didn't throw it away) and tracking number. I asked how long it usually takes for an refund to happen, and they told me what the first associate in July told me, about 14 days. I have contacted Adidas chat multiple times over the spam of mid July-to now, the last time contacted being on last Tuesday where they told me to call Adidas instead to see what they can do. I waited and waited, and waited, and waited.
I then contacted a chat associate, where they then told me to wait a couple days (I believe they told me 14 days) as it depends on your bank. Usually when I did returns on Adidas, it usually took about three days before the return transaction popped up on my bank statement. I dropped the shoes off at FedEx on July 9th.Ībout a week later, the shoes arrived at the adidas warehouse. The associate said it was no problem on the return and sent an email of the return label. I then decided to chat with an associate so they may help. Now a couple weeks pass by (around July 5th) and I hate to admit it but I was struggling to pay rent so decided to return the shoes as they were a little above my price range and thought to myself "I could always get them back in the future." I checked the adidas website and clicked on "Orders" where it showed me my shoes have arrived, but said nothing about returns. I didn't put them on straight away as I didn't have anything really to match them with and I was waiting for the perfect fit to rock them. Come a week and a half, they arrive at my door. I was hyped for the shoes as these were my first pair of yeezys I have ever gotten and I was excited to "flex" on the boys. So this is my story on how I got scammed $238.43 from Adidas.īack in June 7th, I was able to purchase a pair of Yeezy 700 MNVMS for $238.43. Quite frankly disappointed that Adidas would do this to me especially on how much money I spend on them every year. Hello all, before I tell my tail, I would like to remind everyone that I have done refunds at multiple stores before (in-store and online) and this has never happened to me before.
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